LogLog Support

Contact gungtoi1607@gmail.com for help with LogLog. Include your app version, iPhone or iPad model, iOS version and steps to reproduce the issue. Avoid including private journal content.

Protect your journal

Before reinstalling the app or replacing your journal, export a ZIP backup from Settings → Backup & restore and keep it in a safe location. Journals are stored on your device; automatic cross-device journal sync is not provided. Restoring a backup replaces the current journal after confirmation. Check Trash for pages or notebooks deleted within the last 30 days.

Restore Pro

Open Settings → LogLog Pro → Restore Purchase using the Apple account that made the purchase. If products are unavailable, check your internet connection and try again later. Manage or cancel subscriptions from your App Store account. Deleting LogLog does not cancel an active subscription. Apple handles payments and refund requests.

Permissions and reminders

Camera, microphone, photos and location permissions can be changed in iOS Settings. Reminder delivery also depends on notification permission and iOS Focus settings. Choose a daily reminder time in LogLog Settings. Camera subject cutout requires supported hardware and iOS 17 or later.

Stickers and exports

New built-in stickers require internet. Tap a failed image to retry. Page image and PDF exports need artwork to finish loading. ZIP backups include private media; PNG and PDF exports render audio, video and file cards as labels without attaching those files.